Privacy Policy

Last Updated: September 11, 2025

Performance Marketing FZCO ("Segnals", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you use our website and services (collectively, the "Service").

1. Information We Collect

We collect information to provide and improve our Service. The types of information we collect are:

Information You Provide to Us:

  • Account Information: When you create an account, we collect your email address and username.
  • API Keys and Configuration: To use our trading bots, you must provide API Keys from your cryptocurrency exchange account. We also store your bot configurations and strategy parameters.
  • Communications: If you contact us directly for support, we may receive additional information about you such as your name, the contents of your message, and any other information you may choose to provide.

Information We Collect Automatically:

  • Log and Usage Data: We collect information that your browser sends whenever you visit our Service. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, and other diagnostic data.
  • Cookies and Similar Technologies: We use cookies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide, maintain, and improve our Service.
  • To manage your account and process your subscription payments.
  • To securely connect to your exchange account via the provided API Keys and execute trades according to your configurations.
  • To monitor the performance and security of our Service.
  • To communicate with you, including responding to support requests and sending important service updates.
  • To enforce our Terms of Service and other policies.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

  • With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing (e.g., Stripe) and cloud hosting (e.g., AWS, Google Cloud). These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.
  • For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Segnals, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is a top priority. We implement industry-standard security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Your API Keys and other sensitive data are encrypted at rest using strong cryptographic algorithms. All data in transit between you and our Service is encrypted using TLS (HTTPS).
  • Access Controls: We enforce strict internal access controls to limit who can access user data.

Despite these measures, please be aware that no security system is impenetrable. We cannot guarantee the absolute security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your account by contacting us.

6. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child without verification of parental consent, we take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@segnals.com.